Service transformation: Redesigning processes

This module explores the patient treatment pathway and the improvements to care that can be made through an understanding of the patient journey.

When you have completed this module, you will:

• Understand how patient-centredness improves the viability of projects as well as patient care outcomes;
• Be able to explain four key strategies for change that focus on the patient journey;
• Be able to identify stakeholders for a whole-system approach.